Property Manager

  • Job Reference: 00002400-1
  • Date Posted: 17 May 2022
  • Company: DIAMOND ASSET MANAGEMENT
  • Location: Phoenix, Arizona
  • Salary: On Application
  • Sector: Real Estate & Property
  • Job Type: Permanent

Job Description

Property Manager Job Summary

Job Summary:  The Property Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property.

Reports to: Owner/Regional Manager

Supervises: Supervises entire on-site staff (i.e., Assistant Property Manager, Leasing Consultant, Maintenance Supervisor, Groundskeeper, Housekeepers)

Job Responsibilities:

Financial

  • Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
  • Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
  • Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
  • Generate necessary legal action, documents and process in accordance with State and Company guidelines.
  • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
  • Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Leasing

  • Ensure property is rented to fullest capacity.
  • Utilize marketing strategies to secure prospective residents.
  • Confirm that leasing staff techniques are effective in obtaining closing. (If applicable)
  • Gather information about market competition in the area and file.
  • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
  • Represent the company in a professional manner at all the times.

Administrative

  • Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
  • Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
  • Ensure current resident files are properly maintained.
  • Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
  • Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

  • Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
  • Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
  • Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Maintenance

  • Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
  • Assure quality and quantity of market ready apartments.
  • Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
  • Ensure that all service requests are recorded and communicated appropriately to maintenance.
  • Coordinate maintenance schedule and assignments with Maintenance Technicians.
  • Follow up with residents to ensure vendors and maintenance staff completed work orders in an efficient and timely manner.

Additional Requirements:

  • Attendance is an imperative job function.
  • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.