Permits & Reception (Customer Service)

  • Job Reference: 00001878-1
  • Date Posted: 15 November 2021
  • Company: A.Bailey Plumbing & Heating
  • Location: Wall, Pennsylvania
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

This friendly professional will answer customer calls within a busy 24/7 call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

Second Part of the Job will be learning the process of filing permits with town departments. You will work 1 on 1 with another permit administrator to get these done in a timely fashion.

Other Job Duties : 

  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician's progress.

The Benefits that we offer!

Health Plan

Term Life Insurance

Paid Holidays

Paid Time Off Plan (Vacation)

Technical Training

Incentive Compensation Programs

401(k) Retirement Plan