Patient Collections Rep

  • Job Reference: 00001437-1
  • Date Posted: 28 September 2021
  • Location: Houston, Texas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

This position is responsible for ensuring patient due amounts are collected within a timely manner via outbound/inbound calls. Accurate, clear and concise documentation in practice management system.  Evaluates patient's financial status and establishes payment plans, and follows up on payment of delinquent accounts. Identify and process all patient refunds.  Comfortable with high call volume atmosphere.

Essential Duties & Responsibilities

Ensures medical payments, allowances, adjustment, recoups, denial, and rejections are posted correctly when working patient AR. 

Research and clear un-applied medical payment accounts

As needed, posts patient and insurance payments to patient accounts with a high degree of accuracy in a high-volume, time-sensitive work environment

Assists in the month-end closing by ensuring all appropriate information is posted

Balances daily batch 

Contact clients about overdue bills and accounts.

Works to collect payment on the overdue bills.

Places accounts with collection agency timely



High school graduate or equivalent

2 years of related experience preferred; related education can be substituted for experience

Knowledge of health insurance

Experience working with Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs)

Must be self-directed and able to work independently

Attention to detail and focus a must

Professional, calm and courteous demeanor

Excellent verbal and written communication skills


Proficient computer skills and 10-key by touch

Knowledge, Skills, Abilities

Organization - Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

Professional Maturity - The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

Time Management - Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Interpersonal Communication - Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation 

Communication - The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.  

Physical Demands

Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature

Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required.