Do you like foreign languages or global studies? Library Science or troubleshooting?
East View is a leading provider of native and translated foreign language information products and services, including Russian, Chinese, and Arabic databases, print periodicals, books and microforms. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal libraries and law firms.
We are searching for an Operations Specialist to support a suite of Online Products and fulfill customer orders across a variety of online products in English and Chinese. This position is a multi-functional role and works in a team environment with our Sales Team, Product Managers and Project Managers to support rapidly developing demand in electronic resources.
The Operations Specialist will be providing customer services to customers worldwide for a specified product suite including but not limited to managing electronic resources (such as periodicals, eBooks, databases, etc.); invoicing, managing user access; and troubleshooting customer issues for timely and positive customer outcomes.