IT Support Technician - Work from Anywhere Montana

  • Job Reference: 00001406-1
  • Date Posted: 21 September 2021
  • Company: First Call Computer Solutions
  • Location: Missoula, Montana
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Position Summary:

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $20-$27hr DOE

Learn about First Call

Benefits:

  • Office and work from home flexibility
  • Rich medical/dental with a Health Savings Account option.
  • Paid Vacation, Sick and Holiday time
  • Retirement: 401k with 4% match and discretionary profit sharing.
  • Certification assistance & continuing education benefits
  • Cell phone reimbursement
  • Paid parking
  • Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)
  • Personal IT purchasing employee discount
  • Team bonding events
  • Work-life balance\flexibility
  • General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes,

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

  • IT issue resolution
  • IT documentation maintenance
  • Ticket quality assurance
  • Working with IT Team to improve overall IT results for clients
  • After hours emergency support via the on-call rotation

Resource Profile:

  • Problem solver
  • Positive attitude
  • Ability to work under pressure
  • Attention to detail
  • Customer service
  • Quality assurance
  • Professional appearance and approach to work
  • Technical Skills:
    • Desktop operating system
    • Workstation peripherals
    • Server operating system
    • Networking
    • Overall troubleshooting