Inside Sales Counter-Boston

Responsibilities:

• Assist in the development/implementation of plans to increase counter traffic and sales in local service area.
• Assist customers through the sales process by providing technical and product selection support. Educate customers on our technical and service capabilities.
• Manage and grow House Account sales, while delivering gross margin goals via pricing management.
• Manage customer expectations throughout the sales cycle including setting pricing expectations, product availability & lead times, order tracking and delivery, and payment.
• Assist in the development and sharing of best practices, both within the branch and with other BCS branches
• Maintain a clean, attractive, and welcoming environment for employee and customer interaction.
• Prepare and deliver Quotations
• Enter and process Sales Orders. 
• Convert Open Orders & Quotes. 
• Enter and Process Purchase Orders. 
• Manage Customer Returns. 
• Maintain Customer contact and follow up by telephone. 
• Identify opportunities.
• Outbound calls to House Accounts, including prospecting.
• Maintain accurate and orderly inventory. 
• Maintain warehouse/inventory levels.
• Shipping products on a daily basis

Note:  10>#/b### of time should be dedicated to outbound calling.  Most day should be spent in Brighton office.  You will be empowered to travel to jobsites and customer locations.  Our objective is to build accounts that will buy from us continuously, not single sales opportunities.

Representative Tasks:

Qualifications:

• Customer Service experience
• Technical product acumen
• Inside sales experience (outbound calling)
• HVAC experience (nice to have)
• Controls/Building Automation experience (nice to have)