Hospitality Professional - Front Counter

  • Job Reference: 00000384-1
  • Date Posted: 18 March 2021
  • Company: Chick-fil-A at I-10 & La Cienega
  • Location: Los Angeles, California
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent

Job Description

Company Description: 

We are excited to serve our guests and impact our local community! At Chick-fil-A I-10 and La Cienega our mission is to GROW. We aim to help you GROW and develop as a professional, GROW and develop others, and GROW the business. We are looking for people with passion, people with a desire to serve others, and people with heart that will join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in a professional manner. Our Hospitality Professionals serve on the frontline staff in a fast-paced, team environment of learning, excellence, and care.

Necessary Requirements and Skills:

  • Minimum age: 18 years old
  • Full-time Availability (30-40 hrs/wk): Monday-Saturday (work 5 days)
  • Saturday availability required for all team members
  • An enthusiastic, positive attitude
  • A desire to learn and grow
  • A commitment to serve others
  • An attention to detail
  • Ability to work in a fast-paced and high-pressure environment
  • Experience working in a team orientated environment
  • Direct a sense of urgency and move with purpose

Job Description:

  • Work in various hospitality areas: Front Counter Register, iPOS, Drive-Thru, Dining Room.
  • Provide exceptional service that aligns with Chick-fil-A standards and core values, which are: Customer First, Personal Excellence, Continuous Improvement, Working Together, and Stewardship.
  • Know the Winning Hearts Everyday Strategy and how the strategy relates to your daily role.
  • Exhibit knowledge of products, services, and sales promotions offered to assist customers and team members.
  • Demonstrate the ability to multi-task in a fast-paced environment while providing a quality product and excellent customer service at all times.
  • Possess the drive and enthusiasm to complete customers' orders in a timely manner and provide exceptional customer service in a team environment.
  • Handle guest complaints with a willingness to serve and rectify the issue.
  • Demonstrate the ability to be self-motivated and strive for new opportunities for growth and learning within our organization.
  • Partner with the leadership team and the Owner/Operator to meet and exceed customer service expectations.
  • Perform cleaning and organizational duties as needed.
  • Maintain a calm demeanor, especially during periods of high volume, to preserve a positive work environment and a hospitable experience for our guests.

Benefits: 

  • Closed on Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend time with family and friends.
  • Dental & Eye Care Insurance
  • Medical Care Insurance 
  • Life Insurance
  • 401k Savings Options
  • College Scholarships: Chick-fil-A scholarship opportunities are available to qualified team members annually.
  • Career Options & Leadership Opportunities: You will be coached by leaders in the restaurant that will nurture and sharpen your leadership skills. You will have the opportunity to GROW within our business to become an Advanced Hospitality Professional, Trainer, Hospitality Leader, Assistant Director or Director. Company team members have gone on to start businesses, start careers at the Chick-fil-A Support Center in Atlanta, GA, and even become Chick-fil-A Operators themselves.
  • Positive Work Environment: Each team member is a highly valued part of a family. We work as a team to establish camaraderie and achieve a sense of purpose and accomplishment. Each team member is encouraged and coached to develop skills they can use to reach their personal dreams and goals.