Heating & Air Conditioning Call Center Representative

  • Job Reference: 00001812-1
  • Date Posted: 26 November 2021
  • Company: Barker Heating & Cooling
  • Location: Livermore, California
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Who we are

We keep on growing because we only hire the best, and our clients love us for it. We've been at this a long time here in the Tri Valley. You've possibly seen our trucks and on the road. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have clients rave about you and demand that you're the only client support representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

Why we need you

Because we offer top of the line products and services, we need top of the line Client Support Representatives who genuinely care about the client and look at this opportunity as not just a job but a career.

The big task

Client Support Representatives (CSRs) are the front line of the company. They are the very first person a customer typically interacts with, so their role in setting the expectation of an amazing experience is crucial. A CSR's job is to book the call. This is done through outbound calling to existing customers and cold calling potential customers about services and products for their home comfort. Taking inbound calls and booking the appointment is also required. They report to the Call Center Manager and in addition to booking calls, they collect information and set an expectation for the rest of the customer experience. The position initially relies heavily on scripts but eventually leads to a mastery of communication techniques that help walk a customer through a conversation resulting in a booked service appointment.

Key sub tasks

You will need to learn the call script in order to sound professional and authentic when speaking with our clients.

Participate in training so that you grow and develop as a professional. 

Maintain and update our client database with complete and accurate information. 

Maintain communication with dispatch and your manager.

Skills and experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What we offer

Our top performers are among the highest paid in the Bay Area. You'll have unlimited earning potential.

Medical Insurance -- we pay 100% for you and 50% of your family's insurance premiums for health, dental, and vision insurance.

401(k) plan with company matching.

Flexible Spending Account for heath and child care expenses.

A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Barker Heating & Cooling.

Learn more about us

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and clients, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Barker Heating & Cooling by visiting www.callbarker.com. When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer