Full Time Team Member

  • Job Reference: 00001335-1
  • Date Posted: 8 September 2021
  • Company: Chick-fil-A at Paddock Mall
  • Location: Ocala, Florida
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent

Job Description

Team Member

(Operational Role)

Team Members are an integral part of the Guest Experience and Production Environment teams at Chick-fil-A at Paddock Mall. A Team Member's priority is to care for the Ocala community thru crave-able food and remarkable experiences.

Key Roles:

Implementer of the Vision, Mission, and Strategy as stated by Operator

Protector of the CFA Brand

Care for the Customer

Care for the Team

Care for the Community

Core Competencies:


Sense of Urgency




Decision Making

Situational Awareness


General Responsibilities:

Models and creates a culture of honor, dignity and respect with all peers and guests

Models and communicates Chick-fil-A at Paddock Mall's mission, vision and values:

  • Mission: To create memorable experiences.
  • Vision: Caring for the Ocala community thru crave-able food and remarkable experiences.
    • Creative Ingenuity
    • Alignment Synergizes
    • Relationships Matter
    • Excellence Produces
  • Values:
    • Customers First: We daily view the business through the eyes of our guests, and we seek to proactively serve our guests with amazing food and unparalleled hospitality.
    • Growth Mindset: We are committed to continually improving ourselves, each other and our restaurant every time we come to work.
    • Excellence in All Things: We believe that anything worth doing should be done with excellence.
    • Hustle: We believe that clarity plus urgency equals unparalleled productivity.
    • Servant Leadership: We lead through intentionally serving each other and our guests.

Work your scheduled shifts and arrive on time every shift

Arrive for your shift in full uniform: shirt, pants, belt, hat, black socks, Shoes for Crews shoes, nametag

Know and abide by the Employee Handbook's guide for grooming

When things slow down, know what you should be doing next - if you're not sure, ask the shift manager

If you committed to a certain availability in the interview, we expect you to hold to that

You will be trained in the Chick-fil-A way, strive to hold to that standard

Be willing to ask questions when you need help or are not sure what to do

  • Uses CORE 4 Hospitality:
    • Create eye contact
    • Share a smile
    • Speak enthusiastically
    • Stay connected to make it personal
  • Practices 2nd Mile Service:
    • Performing table touch-ins
    • Assisting guests with large orders to their cars
    • Delivering meals to tables for high needs guests

Communicates consistently and positively with all peers and guests

Demonstrates positive and open communication with leadership and team members consistently

Demonstrates a desire to learn and grow personally and professionally

Maintains a safe work environment by always cleaning spills, picking up items off floor, etc.

Prioritizes food safety

On arrival for your shift, check the set-up for your assigned position

Stay focused on your assigned position and relevant duties, and strive to learn that position to the best of your ability

Although you may have a favorite, be willing to learn and serve in any position

Keep a sense of urgency while working but never make a guest feel rushed

Stocks various items as directed by leadership

Cleans and organizes areas as directed by leadership

Solves problems on an ongoing basis and seeks assistance from leadership as needed

Receives direction from leadership with honor, dignity and respect

Key Metrics (How will we know we are doing well?)

Sales growth

Transaction growth

Speed of service

Order accuracy

SAFE daily critical

eRQA scores

SAFE visits (Steritech)

Quality Improvement Visit (Deloitte)

Cares reports

Food Cost Report

Customer Experience Monitor scores

Team Member turnover rate

Leader Development