Customer Service Rep.

  • Job Reference: 00000688-1
  • Date Posted: 11 June 2021
  • Company: Warehouse of Fixtures, TNG
  • Location: Saint Louis, Missouri
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

 

 

Job Title: Customer Service Rep.

 

Warehouse of Fixtures has an exciting opportunity for a Customer Service Rep. for our St. Louis location. If you have a passion for Customer Service, are an excellent communicator and creative thinker, we would love to hear from you!

Warehouse of Fixtures continues the tradition of excellence in new, preowned, and refurbished office furniture. Our company serves businesses nationwide and internationally with a focus in the St. Louis and Kansas City metropolitan areas.

Our business has a strong community involvement, donating our time, money, and furniture to worthwhile local causes such as Operation Food Search, Foster and Adoptive Care Coalition, and the Urban League.  We also have a very strong commitment to re-use/recycle, keeping furniture out of the waste stream every year.  

 

Key Qualities:

  • 15+ Years of Operations Family Owned
  • 60+ Years of local name recognition
  • Excellent reputation built around strong customer values, service, and solution-focused approach.

 

 Summary of Position:

  • Answering multi-phone line system
  • Handle complex and escalated customer service issues in a timely manner.
  • Communication with customers by phone, via email or in person
  • Work closely with Sales and Design Team to assure the accuracy of information for delivery or install.
  • Solicits sale of new or additional services.
  • Data Entry

 

 Qualifications:

  • Minimum 3 years' experience in customer service.
  • Exceptional people skills
  • Strong Organization, Communication, Critical-Thinking and Problem-Solving Skills
  • Proficient in Microsoft Office applications
  • Strong Quick Books and Smart Sheet knowledge (Smartsheet equivalent to Microsoft Excel)

 

 Education and/or Experience:

  • High School Diploma or Equivalent

Benefits:

  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Great Team Atmosphere
  • Starting salary $15/hour
  • $ 200.00 sign on bonus provided after the successful completion of 90 day training.