Customer Service Advocate

  • Job Reference: 00000085-1
  • Date Posted: 19 March 2021
  • Company: Advanced Call Center Technologies
  • Location: Johnson City, Tennessee
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Join our Talent Network today by texting ACTTODAY to 51893

WE OFFER CUSTOMER SUPPORT AGENTS:

PAID TRAINING! You can be successful even without customer service experience!
Affordable benefits for you, your spouse, and/or children after 90 days!
Paid time off and paid holidays after 90 days!
Flexible schedules
Opportunities to advance within!
Hourly, overtime, and tremendous bonus opportunities!

If you love helping others, but are tired of working in the fast food or retail industry with little to no room for advancement, you will love working for ACT! We strongly promote from within.

Apply today and be on the path to your new career in customer service tomorrow! ACT wants to talk to you now!

Position Summary

ACT Customer Support Agents assist customers by receiving inbound customer service calls for assistance with billing inquiries, service requests, and/or fraud protection on their accounts. Call Center Customer Advocates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and production goals. Call Center Agents also use their excellent communication and interpersonal skills with every contact to provide world-class customer service.

Minimum Qualifications for a Customer Support Agent:

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Clear and concise verbal communication skills

Ability to build rapport over the telephone

Data entry and basic computer skills