Assistant Manager Bilingual (English / Spanish)

  • Job Reference: 00001974-1
  • Date Posted: 6 January 2022
  • Company: Tricolor Auto Group94 reviews
  • Location: Mesa, Arizona
  • Salary: On Application
  • Job Type: Permanent

Job Description

Who we are?

Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our employees.

The Role

As an Assistant Manager at Tricolor Auto your primary mission will be to grow the store, providing a positive and satisfactory experience to our customers during and after the loan application process and the automotive sale process. The Assistant Manager will build strong and collaborative work relationships with new and existing customers, with team members and other stores and local partners.

Our Offer

  • Pay $25.19 hourly + bonus based on store goals
  • Take Care of Yourself We offer different health, visual and dental insurance options, you can select a plan that best suits your lifestyle and your family needs. Plus, you will be eligible after only 60 days of employment!
  • We Care for You Tricolor pays for employees life insurance policy, that also covers accidents.
  • Keep Learning Learn @ Tricolor provides learning opportunities for employees that will enhance professional and personal development skills, offering monthly classes on a variety of topics that employees can attend voluntarily, at the office or virtually.
  • Keep Growing Tricolor is committed to considering employees for new career opportunities and professional advancement, we take pride on having a culture of promotion.
  • Plan for the Future You are eligible for our 401K plan, and we will match 100% of what you contribute up to 4%.
  • Child Care With KinderCare you can choose from more than 1,400 centers nationwide and get 10% off tuition with your employee benefit.
  • Employee Discount Program As a Tricolor family member you will have access to discounts on Travel, Cars, Hotel, Groceries, Electronics, Theme Parks and even a special down payment price to buy a car with Tricolor Auto!

What will you be doing at Tricolor Auto?

  • Interview, hire, and train the Customer Experience Specialists.
  • Oversees the staff schedule.
  • Along with the General Manager, conduct team meetings and one-on-ones with team members to monitor performance and establish goals. Identify training needs, and if needed work in a Performance Improvement Plan providing timely and constructive evaluations.
  • Ensure the appropriate utilization of the AutoMas system, making sure the complete documentation for the loan application process is uploaded correctly and that notes and deal terms were submitted appropriately.
  • Knowledge of incoming inventory, automotive features, accessories, and how they can benefit our customers.
  • Manage customer files and protect customer information in compliance with state and federal privacy laws, and Company Policy.
  • Ensures that quality vehicle condition report inspections are completed according to company policy.
  • Provide an excellent experience to our customers, during and after the sales process.
  • Assist the Customer Experience Specialists team with the application and sales process and handle escalated customer complaints. To make sure the customer transaction is closed successfully.

This is the right opportunity for you, if you have

  • College Degree, required.
  • 1 year of experience in a supervisory/management role is highly preferred.
  • 3 + years of experience in Customer Service and Sales.
  • Bilingual English / Spanish required.
  • Valid Drivers License, with a good driving record for the previous 3 years. Needs to be able to operate a variety of vehicles.
  • Computer and technical skills. Comfortable to complete deal actions in the AutoMas system.
  • Be able to work flexible, fulltime schedule, weekends and holidays.

Apply today and join Tricolor on our expansion adventure! If this is the right job for you, our Recruiting Team will be contacting you for a first phone interview during the next days. Then, you will meet with the hiring manager to discuss the role and meet the team and the office! Lastly, you will complete a pre-employment background check and drug test. And we will be ready to get you onboard!

We are looking forward to receiving your application!

Job Types: Full-time, Commission

Pay: $25.19 per hour

Schedule:

  • Holidays
  • Weekend availability

Experience:

  • Customer Service: 2 years (Required)
  • Supervising experience: 1 year (Required)

Language:

  • Spanish (Required)
  • English (Required)

License/Certification:

  • Driver's License (Required)

Work Location:

  • One location